Alarm receiving centres handle thousands of alerts every day, and the pressure on human operators is constant. Vox Talk AI, a Dublin-based startup, is building AI operators specifically for the alarm monitoring and CCTV industry, and it just closed a funding round to scale that work.
The company raised €1.35 million in a pre-seed round, with the capital earmarked for accelerating commercial adoption, advancing product development, and expanding the team. The round was co-led by Delta Partners and Act Venture Capital, with participation from Enterprise Ireland.
How the AI Operators Work:
Each AI operator is tailored to a client’s specific workflows and automatically activates when an alarm is triggered. Once active, it handles a full range of tasks without human involvement.
Those tasks include voice calls, incident logging, data entry, email communication, and WhatsApp messaging. The system operates across more than 30 languages, which means clients with multilingual end users can serve them without any extra configuration.
Real Numbers From Clients:
The early results from existing clients are concrete. Vox Talk AI reports processing thousands of calls monthly, with clients saving over 50 hours of operator time per week.
Its AI voice operators now outperform human teams in task volume and speed, enabling faster response times for high-priority alarms while freeing human operators from routine workloads. Clients include Fenix Monitoring and G4S, and the platform has integrated with Sentinel.
The Problem it Addresses:
The core issue in alarm monitoring is volume. Security companies have been dealing with a rising number of alerts flooding their alarm receiving centres, and until recently the only answer was to hire more staff, which added cost without solving the problem of sudden spikes in calls.
AI alarm monitoring directly addresses that gap. Routine and low-risk alerts get handled automatically, which frees up human operators to focus on situations that genuinely require judgment. It’s a practical division of labour that scales with demand.
What is Coming Next:
Vox Talk AI is upgrading its AI operators with computer vision capabilities to enable AI-powered analysis for CCTV and video monitoring, a feature already requested by existing customers.
CEO Mark Harkin described the direction plainly: “We’ve given the AI operator a brain to think, a mouth to talk and ears to listen, and now we’re giving it eyes to see.” For security monitoring automation, adding visual analysis to voice capabilities makes the AI operator significantly more capable across a wider range of incident types.
Expansion and Hiring Plans:
With the new funding, the company will accelerate commercial expansion across Europe, the UK, and the United States, further develop its product, and scale its team.
Vox Talk AI is actively hiring Development Engineers and Forward Deployed Engineers. Forward deployed engineers typically sit close to client operations, which signals the company is investing in hands-on implementation rather than a purely self-serve onboarding model.
A Young Company With Early Traction:
Vox Talk AI was founded in April 2025 by Mark Harkin. Getting to a funded pre-seed round with paying clients across Europe and the US in under a year reflects strong early commercial traction in a sector that can be slow to adopt new technology.
Harkin noted the market response directly: “The appetite from customers has genuinely blown us away. In a short time, we are already seeing real, measurable impact.” For founders and operators building in the AI infrastructure space, Vox Talk AI is a useful example of what vertical-specific AI deployment looks like in practice. Rather than a broad platform, it targets one industry with a specific workflow problem, and it’s building the integrations and language support that make it usable in real operations.
